Refund policy
Returns and exchanges
- Standard pairs: not right for your room? Return or exchange them within 30 days of delivery. You're welcome to hang them to see the colour; just keep them unwashed and unaltered, with all their parts. In Egypt, we collect the return or bring the exchange free of charge, once per order.
- Made to measure: made to your specification, so they can't be returned for a change of mind. If they're faulty or more than 1 cm off your measurements, we remake them free; if your own measurements were off, we remake them once at half price.
- Faulty, damaged or wrong item: tell us within 7 days of delivery for damage or a wrong item, or within 30 days for a fault, with photos. We remake or refund at our cost.
- Fabric samples: free, and yours to keep; they are not returned.
To start a return or exchange, contact us on WhatsApp or by email at info@karenfabrics.net with your order number.
Refunds
We refund within 7 days of receiving your return or approving your claim. Card payments go back to your card; cash-on-delivery orders are refunded by InstaPay, wallet or bank transfer.
Cancelling an order
- Standard pairs: cancel free of charge at any time before we dispatch them.
- Made to measure: cancel free until we start cutting; after that, the 50% deposit is kept.
- If we can't dispatch within 5 working days, we'll tell you, and you can cancel for a full refund.
This policy does not limit your rights under the Egyptian Consumer Protection Law no. 181 of 2018.