Shipping & Returns

Made to order

Every order is printed and finished for you. We dispatch within 5 working days and email you a tracking link when it ships.

Delivery

Delivery costs and times for your country are shown at checkout.

  • Egypt: free delivery everywhere. You can open the parcel and check your curtains before you pay.
  • Gulf (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): VAT, where it applies, is collected by the courier on delivery.

Duties and taxes: in the Gulf, VAT where it applies is collected by the courier on delivery.

Fabric samples: free, up to 5 per customer, and yours to keep. We send them within Egypt for now: delivery is EGP 120, or free when added to a curtain order.

Returns

  • Standard pairs: not right for your room? Return or exchange them within 30 days of delivery. You're welcome to hang them to see the colour; just keep them unwashed and unaltered, with all their parts. In Egypt, we collect the return or bring the exchange free of charge, once per order. From other countries, send them back to our workshop in Egypt at your own postage.
  • Made to measure: made to your specification, so they can't be returned for a change of mind. If they're faulty or more than 1 cm off your measurements, we remake them free; if your own measurements were off, we remake them once at half price.
  • Faulty, damaged or wrong item: tell us within 7 days of delivery for damage or a wrong item, or within 30 days for a fault, with photos. We remake or refund at our cost; outside Egypt, you won't need to send it back.
  • Refunds: within 7 days of receiving your return or approving your claim. Card payments go back to your card; cash-on-delivery orders are refunded by InstaPay, wallet or bank transfer.

To start a return or exchange, contact us on WhatsApp or by email with your order number.

Cancelling an order

  • Standard pairs: cancel free of charge at any time before we dispatch them.
  • Made to measure: cancel free until we start cutting; after that, the 50% deposit is kept.
  • If we can't dispatch within 5 working days, we'll tell you, and you can cancel for a full refund.