Happiness Guarantee

Your order is custom printed just for you, and we want you love it.

Karen Fabrics is all about making your dreams a reality, but delivering dreams can sometimes be a bit tricky. If you think that your order has a flaw or it is not what you expected, we want to make it right. Start by contacting us to let us know your situation, and your order will either be reprinted or reimbursed — just like that! Our community comes first: your happiness makes us merrier than cuddling kittens.

Here are some important tips:

• Contact us to start a return or reimbursement request before mailing your package to us. Please include all relevant information along with order number if applicable.
• If there is a problem with the fabric or paper, please email a photo of the issue along with your request to help@karenfabrics.net for quicker processing.
• We do not offer prepaid return labels, so once you hear back from us with instructions, simply choose the shipping service that’s most affordable or convenient for you.
• You have 30 days to let us know if there’s an issue. Check your order promptly after you receive it to avoid missing the window.